Or if you wish to send us your comments or concerns we have a comments form that's simple to fill out and email to us.

You may call Customer service: 1-860-223-0600
or send us a letter: Hobby Surplus, Customer Service, P.O. Box 2170, New Britain CT 06050

LINKS TO HELPFUL INFORMATION ABOUT:

• Placing An Order

• Using Search

• Site Navigation

• Shipping Information

• Back Order Policy

• Our  Guarantee

• Returns

• Damage or Defects

• Other Problems

• Privacy Policy

We use the latest in secure internet order processing technology to make it easy and safe for you to place your orders over the internet. Our site uses a "shopping cart" program to make it easy for you to select the items that you want to order.  The shopping cart uses "cookies" to process the order information as you add to your shopping cart and check-out at the end of your order. Use the "Shopping Cart" links at the top or bottom of every page to see what is in your order and to begin the checkout process

• For detailed instructions on placing orders click here.

• If you are placing an order for train repair parts read these tips.

• Order items found in our mail order catalog with THIS FORM

• OR CALL TOLL FREE TO ORDER:
  1-800-233-0872

Problems Finding The Products You Want

Many of the  Hobby & Toy products we offer through our mail order catalogs and retail stores are not included in our internet database and cannot be found or ordered with our search engine and shopping cart.

Also, unfortunately we are still aware of several instances where the same product has slightly different stock numbers in our catalog than on our website making it difficult to find them.
For hints and tips on using search to find products on our website  CLICK HERE

• If you don't find the Hobby or Toy item(s) you are looking for please
    request a free copy of our catalogs 
• To order items directly from our catalog or newsletter Use this form
• All of the Lionel and American Flyer Train repair parts that we offer are available for sale on this site. Also see parts ordering tips.)

1. SEARCH FOR A SPECIFIC PRODUCT BY:

• STOCK NUMBER:  Try entering just the last set of digits after the series of 0's or 3 character manufacturer code. ( RMX0005496  , or RMX 5496 enter 5496)
  

• REPAIR PART NUMBERS: Enter number exactly as found in parts listing or our TRAIN REPAIR PARTS catalog. 
  

• PRODUCT NAME: Enter the product name or descriptive keyword(s). Every product that has those words as part of it's name will be displayed (ie: partial matches work ). 
  NOTE: FOR BEST RESULTS USE AS FEW CHARACTERS AS POSSIBLE. The search utility will only return results that contain an exact match for the letters, numbers and spaces in the exact order you entered them. For example:  If you entered 60 corvette  Search will return '60 corvette , 1960  Corvette, Riptide 1960 Corvette.  BUT IT WILL NOT SHOW YOU:  1960 Red Corvette ,or '60 Vette.  A search entry of vette would show all 7 matches.
  

• To narrow your search you may select a specific product category and sub-category and/ or a specific manufacturer from the ones listed in the drop down boxes.

2. SEARCH BY CATEGORY OR MANUFACTURER

• Select a category and subcategory (optional ) and / or manufacturer from the ones listed in the drop down boxes to browse a listing of all of the products that match your selections. 

• To narrow your search you may also enter keywords or stock numbers into the search box.

• NOTE: Subcategory feature requires a browser that is capable of processing java.  If your browser is not you can still search successfully with out the subcategory feature. 

3. ORDER DIRECTLY FROM PRINT CATALOG:   

• Many items found in our catalog are not featured on our web site. 
  CLICK HERE To order them by entering the information from the catalog directly into a easy to use form.
  

To use the search function: CLICK HERE

FOR FURTHER ASSISTANCE FINDING A PRODUCT CALL CUSTOMER SERVICE:
1-860-223-0600  M-F 9:30 AM- 6:00 PM EST

Problems Navigating The Site

We provide links to all sections of our web site at the top and bottom of each page. Please report broken links or problems to the webmaster.
Our site is divided into four sections Hobby Surplus,  Train Repair Parts,   Discount Plastic Models,   Amatos Toy & Hobby Stores.  Each section is divided into various topics or product categories by the listings on the left hand side of the page.

Hobby Surplus Privacy Policy

• HOBBY SURPLUS respects each individual’s right to personal privacy.
• We do not sell, rent or share our mailing lists or email lists with other businesses. 
• We do not share your information with any other third party except to complete a transaction that you have requested (see below).

We do collect personal name and address information through forms on our web site when a visitor places an order or requests that we send them printed materials or email messages. We may also collect shipping name and address information, which our users divulge about another person for purposes of shipping an order (a gift etc.) to that specific third party.

The information collected by HOBBY SURPLUS is used solely for the purpose it was provided for, purchasing and shipping products, emails announcements or mailing printed advertisements. We may share that information with third parties only when necessary to fulfill that purpose. For example, providing shipping address information to a shipping company (UPS USPS etc).

Our website visitors and customers can choose to register to receive additional periodic announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we always present the option to no longer receive these types of communications.

We offer links to other web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our web site may at times offer our users the opportunity to post on our website their opinions or other information in the form of product reviews, project galleries, forums etc. Please be advised that information posted in these venues becomes public knowledge. 

If our policy on information collection or uses changes, will make revisions to this policy and post the revised policy on our website. Please contact customer service if you have any questions or concerns regarding our privacy policy.

Other Problems or Concerns

We have over 70 years of experience serving our customers needs.  We are committed to providing the best level of customer service we can please contact us so we can resolve and problem or concerns you may have.  

We are constantly working to improve the usability of our website and to add more of our products to it. You comments and concerns will help us create a better internet site. Thank you.