Mon. Oct 15
for visiting our website. Since you've selected this page you must be experiencing
some difficulty with our site- I apologize for the inconvenience
and urge you to report the problem(s) by contacting
Or if you wish to send us your
comments or concerns we have a comments form
that's simple to fill out and email to us.
You may call Customer service:
or send us a letter: Hobby Surplus, Customer Service, P.O. Box 2170, New
Britain CT 06050
HELPFUL INFORMATION ABOUT:
We use the latest in secure
internet order processing technology to make it easy and safe for you to
place your orders over the internet. Our site uses a "shopping
cart" program to make it easy for you to select the items that you
want to order. The shopping cart uses "cookies" to
process the order information as you add to your shopping cart and
check-out at the end of your order. Use the "Shopping Cart"
links at the top or bottom of every page to see what is in your order
and to begin the checkout process
For detailed instructions on
placing orders click
If you are placing an order
for train repair parts read these tips.
Order items found in our
mail order catalog with THIS
TOLL FREE TO ORDER:
Finding The Products You Want
Many of the Hobby & Toy products we offer through our
mail order catalogs and retail stores are not included in our internet
database and cannot be found or ordered with our search engine and
we are still aware of several instances where the same product has
slightly different stock numbers in our catalog than on our website
making it difficult to find them.
For hints and tips on using search to find products on our
utility on our site matches the information you input with the our
product database and displays the product information ( pictures if available
) in a form that makes it easy to add the item to your shopping cart. If
you are searching for train repair parts see these special hints
and tips .
- If you don't find the Hobby or Toy item(s) you are looking for
request a free copy of our catalogs
- To order items directly
from our catalog or newsletter Use
- All of the Lionel and American Flyer Train repair parts
that we offer are available for sale on this site. Also see parts
1. SEARCH FOR A SPECIFIC
STOCK NUMBER: Try entering just
the last set of digits
after the series of 0's or 3 character manufacturer code. ( RMX0005496 , or RMX 5496 enter 5496)
REPAIR PART NUMBERS: Enter number exactly as found in parts
listing or our TRAIN REPAIR PARTS catalog.
Enter the product name
descriptive keyword(s). Every product that has those words as part
of it's name will be displayed (ie: partial matches work ).
NOTE: FOR BEST RESULTS USE AS FEW CHARACTERS AS
POSSIBLE. The search
utility will only return results that contain an exact match for the
letters, numbers and spaces in the exact order you entered them. For
example: If you entered 60 corvette Search will
return '60 corvette , 1960 Corvette, Riptide 1960
Corvette. BUT IT WILL NOT SHOW YOU:
1960 Red Corvette ,or '60 Vette. A search entry of vette would
show all 7 matches.
To narrow your search you
may select a specific product category and sub-category
and/ or a specific manufacturer
from the ones listed in the drop down boxes.
2. SEARCH BY CATEGORY OR
Select a category
and subcategory (optional ) and / or manufacturer
from the ones listed in the drop down boxes to browse a listing of
all of the products that match your selections.
To narrow your search you
may also enter keywords or stock numbers into the search box.
feature requires a browser that is capable of processing java. If
your browser is not you can still search successfully with out the
3. ORDER DIRECTLY FROM
To use the search function:
FOR FURTHER ASSISTANCE
FINDING A PRODUCT CALL CUSTOMER SERVICE:
M-F 9:30 AM- 6:00 PM EST
The PRODUCT INDEX
provides a complete listing of all products available on our web site.
You can use these quick links to see pictures and descriptions of these
items and to add them to your order.
Navigating The Site
We provide links to all
sections of our web site at the top and bottom of each page. Please
report broken links or problems to the webmaster.
Our site is divided into four sections Hobby
Surplus, Train Repair Parts, Discount Plastic Models,
Amatos Toy & Hobby
Stores. Each section is divided into various topics or product
categories by the listings on the left hand side of the page.
- HOBBY SURPLUS respects each individualís right to personal privacy.
- We do not sell, rent or share our mailing lists or email lists with other businesses.
- We do not share your information with any other third party except to complete a transaction that you have
requested (see below).
We do collect personal name and address information through forms on our web site when a visitor places an order or requests that we send them printed materials or email messages. We may also collect shipping name and address information, which our users divulge about another person for purposes of shipping an order (a gift etc.) to that specific third party.
The information collected by HOBBY SURPLUS is used solely for the purpose it was provided for, purchasing and shipping products, emails announcements or mailing printed advertisements. We may share that information with third parties only when necessary to fulfill that purpose. For example, providing shipping address information to a shipping company (UPS USPS etc).
Our website visitors and customers can choose to register to receive additional periodic announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we always present the option to no longer receive these types of communications.
We offer links to other web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
Our web site may at times offer our users the opportunity to post on our website their opinions or other information in the form of product reviews, project galleries, forums etc. Please be advised that information posted in these venues becomes public knowledge.
If our policy on information collection or uses changes, will make revisions to this policy and post the revised policy on our website. Please
Problems or Concerns
We have over 70 years of experience
serving our customers needs. We are committed to providing the
best level of customer service we can please contact
us so we can resolve and problem or concerns you may
We are constantly working to
improve the usability of our website and to add more of our products to
it. You comments and concerns will help us create a better internet
site. Thank you.
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