Green shipping protects our environment and reduces packaging and shipping costs.

We are committed to recycling the huge volume of packing and shipping materials we receive daily at our warehouse and retail facilities.

We reuse the study serviceable cardboard cartons to package our shipments to you.  We recycle the various types of shipping materials: packing peanuts, air packs, foam and newspaper to cushion and protect your items.  

We urge our customers to look for opportunities for the continued use of serviceable packaging materials by contacting a recycling facility in their area.

SHIPPING AND DELIVERY INFORMATION  

We ship most orders for in stock merchandise within 1-3 working days.  If a product is temporarily out of stock that may delay your shipment.  We will notify you if your order will be delayed more than 30 days.

IF YOU NEED DELIVERY BY A SPECIFIC DATE :  CLICK HERE

• Shipments within continental USA.
  

• Standard UPS transit times.
  

• Shipments outside continental USA.
  

• Extra shipping charges for large or overweight shipments.
  

• Extra shipping charges for USPS shipments.
  

• Shipping information on previous orders
  

• Backorder policies

SHIPMENTS TO ADDRESSES IN THE
CONTINENTAL UNITED STATES

SHIPPING & HANDLING FEES: Our standard shipping and handling fees cover 99% of  all shipments via ground service to street addresses with in the continental United States. This fee covers a single standard size carton.  Additional charges may be assessed for orders which contain items described as requiring a separate shipping fee or described as oversized. Typically these additional charges are minor.  See below for details

Please note that due to limitations of the website shopping cart program if your order contains items described as requiring a separate S&H fee or as oversized large items /or multiple items and results in an oversize or multiple cartons shipment  this additional shipping cost will not be included in the online order summary nor in the email confirmation of your order.  See below for details

To keep shipping charges to a minimum many of the train sets and slot race sets that we sell are packaged in brown cardboard cartons rather than retail boxes.  If you prefer to purchase the set in retail packaging (as typically found on a store shelf) please contact customer service as often we have the same product for sale in retail packaging in our stores.  Please understand that due to the shape and size of this packaging this option will often add a minimum of $15 to $20 in additional shipping charges to your order.

PLEASE CONTACT CUSTOMER SERVICE IF YOU HAVE CONCERNS OR QUESTIONS ABOUT SHIPPING COSTS:  CUSTOMER SERVICE

When your order is shipped, we will e-mail you a UPS tracking number *

* E-mail notification requires that you provide an accurate e-mail address when placing your order. If you did not provide an accurate e-mail address we cannot provide order tracking information. Order status and tracking information is not available for USPS shipments.

Typically delivery by ground service should be completed in 1-7 working days after the shipment leaves our warehouse (7 days being from our location in Connecticut to California).

Unless you require immediate delivery, ground delivery service is often all that is needed.  However if delivery is required by a specific date please use the special instructions section of the order form to indicate the required date. Please note that  Guaranteed* delivery by a specific date may require an upgrade to UPS 3 Day Select or 1 or 2 day Air Service to a street address. See below for information on how to request this service.  

To determine if upgraded service is required to meet your delivery needs review estimated UPS ground delivery times :  HERE 

See holiday shipping dates: HERE

Please understand that Hobby Surplus cannot guarantee* a specific delivery date nor accept responsibility for the actual delivery date of your order.  Following these guidelines should help.  To avoid disappointment we urge you to place your orders as far in advance of the desired delivery date as possible.  

FEES: Our standard shipping and handling fees cover 99% of  all shipments via ground service to street addresses with in the continental United States. This fee covers a single standard size carton.  Additional charges may be assessed for orders which contain items described as requiring a separate shipping fee and may require separate cartons or are described as oversized. Typically these additional charges are minor:  

Types of orders that may incur additional charges are:  Orders containing more one or more: train set, race set, case of track, case of roadbed, large scale models ( 1:350 ships, 1:16,1:8 cars).  These large bulky items are described as requiring special shipping consideration. 
For example, take a  single order that contains three oversize 1:350 scale ship models or two large train sets described as requiring a separate S&H fee per set. The order total displayed by the shopping cart will reflect the standard S&H fee.  However if the shipment requires separate cartons for each of the train sets or a oversized cartons for the oversize models and the total shipping costs for these cartons exceed our standard fee we will add additional shipping costs to the total invoice when the order is shipped. 
Often we can pack your order to avoid the addition the full S&H fee per item as indicated in the description of the items and the additional costs if any are just a few dollars.

Please note that due to limitations of the website shopping cart program if your order contains items described as requiring a separate S&H fee or as oversized large items /or multiple items and results in an oversize or multiple cartons shipment  this additional shipping cost will not be included in the online order summary nor in the email confirmation of your order.  
  If you prefer notification of the adjusted costs prior to invoicing and shipping please contact customer service.

PLEASE CONTACT CUSTOMER SERVICE IF YOU HAVE CONCERNS OR QUESTIONS ABOUT SHIPPING COSTS:  CUSTOMER SERVICE

• Air and rush service provided at additional cost (UPS next day, UPS Second day, UPS 3 day, USPS Air mail): 
  In addition to our S&H fee we add the exact weight based shipping rate charged by the carrier to your order total.  If you require specific shipping cost information for your order email customer service after your order is placed. 
• Shipping outside the continental United States provided at additional cost: 
  In addition to our S&H fee we add the weight based shipping rate charged by the carrier plus associated insurance and document preparation costs  to your order total.  If you require specific shipping cost information for your order email customer service after your order is placed. 
• Shipping via USPS provided at additional cost to a PO Box (or if at your request to a street address) if the USPS rates exceed those of UPS or another carrier we normally would ship with.  If you require specific shipping cost information for your order email customer service after your order is placed. 
• Shipping excessively large or heavy shipments provided at additional cost: 
  1. Selected items which are oversize or excessively heavy may be identified as requiring additional shipping cost.  This information will be provided on the website in the detailed description of the product. 
  2. In the case of an order requiring oversize or multiple cartons or an order requiring an excessively heavy shipment we reserve the right to waive our minimum fee and add  to your order total the exact weight / size based shipping rate charged by the carrier. 
     If you require specific shipping cost information when placing an large order email customer service after your order is placed. When requested we will determine the actual weight / size based shipping cost and notify you of this cost prior to invoicing and shipping. Once we receive your approval we will add this cost to your order total. 
     Please understand that this request may slightly delay the shipment of your order . 
     UNLESS REQUESTED WHEN THE ORDER IS PLACED WE WILL NOT PROVIDE NOTIFICATION OF SHIPPING COST INCREASES FOR OVERSIZE , HEAVY, or MULTIPLE CARTON SHIPMENTS.  

  We reserve the right to alter or modify our shipping policies as conditions warrant.

When your order is shipped, we will e-mail you a UPS tracking number *

* E-mail notification requires that you provide an accurate e-mail address when placing your order. If you did not provide an accurate e-mail address we cannot provide order tracking information.  Order status and tracking information is not available for USPS shipments.

We strive to maintain a full and complete inventory of over 30,000 unique hobby and toy products. Many of the manufactures that we order from are small and occasionally may have difficulty re-supplying us on time. Please use the special instructions section of our on line order form and choose one of the 3 options to instructions us a how to serve you in the event that an item you ordered is temporarily out of stock: