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We ship most orders for
in stock merchandise within 1-3 working days. If a
product is temporarily out of stock that may delay your shipment.
We will notify you if your order will be delayed more than 30 days.
IF YOU NEED
DELIVERY BY A SPECIFIC DATE : CLICK HERE
SHIPMENTS
TO ADDRESSES IN THE
CONTINENTAL UNITED STATES
FEES: Our
minimum standard shipping and handling fee covers most all shipments via
ground service to street addresses with in the continental United
States. This fee covers a single standard size carton.
Please provide
a street address for delivery when at all possible. Additional
charges may be assessed for large oversize parcels via UPS or shipments which must be shipped via USPS
at your request or when a street address is not provided. Typically these additional
charges are minor. See
below for details
PLEASE
CONTACT CUSTOMER SERVICE IF YOU HAVE CONCERNS OR QUESTIONS ABOUT
SHIPPING COSTS: CUSTOMER
SERVICE
When your order
is shipped, we will e-mail you a UPS tracking number *
* E-mail notification requires
that you provide an accurate e-mail address when placing your order. If
you did not provide an accurate e-mail address we cannot provide order
tracking information. Order status and tracking information is not available
for USPS shipments.
Typically delivery
by ground service should be completed in 1-7 working days after the shipment
leaves our warehouse (7 days being from
our location in Connecticut to California).
But since delivery is the responsibly of the carrier
we cannot guarantee* any specific delivery date for ground delivery by USPS
or UPS.
Please understand that
Hobby Surplus cannot guarantee* a specific delivery date nor accept responsibility
for the actual delivery date of your order. Following these guidelines
should help. To avoid disappointment we urge you to place your orders as
far in advance of the desired delivery date as possible.
See UPS standard delivery
estimated times to various USA regions HERE
For
information about USPS shipment times contact your local post office.
IF
YOU NEED DELIVERY BY A SPECIFIC DATE
Unless
you require immediate delivery, ground delivery service is often
all that is needed. However if delivery is required by a specific
date please use the special instructions section of the order form to
indicate the required date. Please note that Guaranteed*
delivery by a specific date may require an upgrade to UPS 3 Day Select or 1
or 2 day Air Service to a street address. See below for information
on how to request this service.
To determine if upgraded service
is required to meet your delivery needs review estimated UPS ground
delivery times : HERE
*NOTE: UPS's guarantee of delivery times is conditional
upon factors beyond UPS's control such as weather, etc. Shipping charges
are non- refundable.
See
holiday shipping dates: HERE
If you wish to upgrade to UPS or USPS Air Delivery Service
please request that in the special instructions section of the order form
as you finalize your order. Specify the type of service and date you
want the order delivered by.
Upgrades to AIR delivery
( UPS 1, 2 , or 3 day or USPS Priority ) are subject to our standard S & H fee
plus the weight and size based shipping cost assessed by the carrier. Note:
When
Upgrading to a Guaranteed* UPS Air delivery it means that after the package leaves our
warehouse it is guaranteed* by UPS to be delivered with in the
specified transit days.
For example an order with 2 Day Air delivery placed on a Monday
could be processed and shipped by us on Tuesday. UPS would guarantee*
2 day delivery by Thursday. Saturday and Sunday are not transit days
for UPS. (Saturday AIR delivery is available in some regions for
an additional fee.)
TO UPGRADE DELIVERY
SERVICE: As you finalize your order on line, specify air
shipment type in the special instructions section of the order form.
If have already placed your order
please contact:
CUSTOMER
SERVICE
OR CALL CUSTOMER SERVICE: 1-860-223-0600.
( Do not call the 1-800 Order Line they cannot provide information
about orders already placed.)
If you
need information about the costs for upgraded delivery please contact:
CUSTOMER
SERVICE
Please
understand that Hobby Surplus cannot guarantee* a specific delivery date
nor accept responsibility for the actual delivery date of your
order. Following these guidelines should help. To avoid disappointment
we urge you to place your orders as far in advance of the desired
delivery date as possible.
*NOTE: UPS's guarantee of delivery times is conditional upon
factors beyond UPS's control such as weather, etc. Shipping charges
are non- refundable. SHIPMENTS
TO ADDRESSES OUTSIDE THE
CONTINENTAL UNITED STATES
FEES: Shipments outside continental United States are subject to our standard S & H fee
plus:
-
The weight and size based shipping cost assessed by the carrier.
-
Associated
insurance costs.
-
Document preparation
costs (minimum fee $8.00)
We ship via US Air Mail
or UPS Air service at your option. Please note
that if no shipping insurance is available to the destination country we
cannot accept responsibility for the shipment once it leaves our
warehouse. This means that you are entirely responsible for the
shipment and can not make any claims if it is lost or damaged.
International
shipping costs are subject to distance, weight and size
considerations. We cannot determine the actual cost until the order
is packaged for shipment
then this cost is added to your invoiced amount. Estimated shipping costs
for can vary from 20-40% or more
of your order subtotal. Please
contact: CUSTOMER
SERVICE if you
require an more accurate estimate of the shipping charges that will be added
to your order.
Please understand that
we cannot estimate or predict in transit delivery times for international
delivery by USPS service ( NOTE: International surface parcel post is no
longer provided by USPS). It can vary from a few day or weeks to a month or
more. Delivery by UPS AIR service typically takes 3-5 days and the
costs for this service can exceed $100 or more.
Charges
For Shipments via USPS or
Shipments That Are Excessively Large or Heavy
FEES: Our
minimum standard shipping and handling fee covers most all shipments via
ground service to street addresses with in the continental United
States. This fee covers a single standard size carton.
Please note that
if your order requires shipment by USPS or contains large items
/or multiple items and results in an oversize or multiple cartons
shipment we may charge the actual
shipping costs. Due to limitations of the shopping cart
program this additional shipping cost
will not be included in the online order summary nor in the
email confirmation of your order. It will be added to your
total invoice when order order is shipped.
UNLESS REQUESTED WHEN THE ORDER IS PLACED WE WILL NOT PROVIDE
NOTIFICATION OF SHIPPING COST INCREASES FOR OVERSIZE , HEAVY, or
MULTIPLE CARTON SHIPMENTS. Please understand that this request may slightly delay the
shipment of your order
PLEASE
CONTACT CUSTOMER SERVICE IF YOU HAVE CONCERNS OR QUESTIONS ABOUT
SHIPPING COSTS: CUSTOMER
SERVICE
- Air
and rush service provided at additional cost (UPS next day, UPS Second day, UPS
3 day, USPS Air
mail):
In addition to our S&H fee we add the exact weight based
shipping rate charged by the carrier to your order total. If
you require specific shipping cost information for your order email
customer service after your order is placed.
- Shipping
outside the continental United States provided at additional
cost:
In addition to our S&H fee we add the weight based
shipping rate charged by the carrier
plus associated insurance and document preparation costs
to your order total. If
you require specific shipping cost information for your order email
customer service after your order is placed.
- Shipping
via USPS provided at additional
cost to a PO Box (or if at your request to a street address) if
the USPS rates exceed those of UPS or another carrier we normally
would ship with. In addition to our S&H fee we add the exact weight based
shipping rate charged by the carrier to your order total. If
you require specific shipping cost information for your order email
customer service after your order is placed.
- Shipping
excessively large or heavy shipments
provided at additional
cost:
- Selected items which are oversize or excessively heavy may be
identified as requiring additional shipping cost. This
information will be provided on the website in the detailed
description of the product.
-
In the case of an order requiring oversize or
multiple cartons or an order requiring an excessively heavy shipment we
reserve the right to waive our minimum fee and add to your order total the exact weight
/ size based
shipping rate charged by the carrier.
If
you require specific shipping cost information when placing an large
order email
customer service after your order is placed. When requested we
will determine the actual
weight / size based shipping cost and notify you of this cost prior
to invoicing and shipping.
Once we receive your approval we will add this cost to your order
total.
Please understand that this request may slightly delay the
shipment of your order .
UNLESS REQUESTED WHEN THE ORDER IS PLACED WE WILL NOT PROVIDE
NOTIFICATION OF SHIPPING COST INCREASES FOR OVERSIZE , HEAVY, or
MULTIPLE CARTON SHIPMENTS.
ORDER
SHIPMENT INFORMATION
IS NOT AVAILABLE BY PHONE
When
your order is shipped, we will e-mail you a UPS tracking number *
* E-mail
notification requires that you provide an accurate e-mail address when
placing your order. If you did not provide an accurate e-mail address we
cannot provide order tracking information. Order status and
tracking information is not available for USPS shipments.
For information about
the delivery of an order you have already placed please contact: CUSTOMER
SERVICE
BACK ORDER POLICY
We
strive to maintain a full and complete inventory of over 30,000 unique
hobby and toy products. Many of the manufactures that we order from are
small and occasionally may have difficulty re-supplying us on time.
Please use the special instructions section of our on line order form
and choose one of the 3 options to instructions us a how to serve you in
the event that an item you ordered is temporarily out of stock:
-
Immediately
ship all in-stock items. We will back order items expected in 15-45
days and ship them separately. (Separate S&H Fee charged
for each back order shipment.) OR
-
Hold your
order until all items have been filled. (Note: After 60 days we will
ship available items and cancel those we cannot supply). OR
-
Immediately
ship all in-stock items and cancel items not available at this time.
(We suggest that you re-order in 45-60 days.)
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